Next Fantasy Cricket Cancellation & Refund Policy
We aim to provide a seamless and enjoyable gaming experience for all our users. However, we understand that there may be situations where you need to cancel your contest entry or request a refund. This policy outlines the conditions under which cancellations and refunds are processed.
1. Cancelling Contest Participation
Before the contest begins: You may cancel your participation within the specified timeframe mentioned on the contest details page. If successfully canceled, your entry fee will be refunded to your account balance.
After the contest starts: Once the contest has commenced, cancellations are not allowed. Entry fees become non-refundable as results depend on real-world player performances.
2. Contest Cancellations by Next Fantasy Cricket
Insufficient Participation: If a contest does not reach the required number of participants, Next Fantasy Cricket reserves the right to cancel it. In this case, all entry fees will be fully refunded.
Technical Issues: If a contest is affected by technical errors, system malfunctions, or other disruptions that compromise fair play, we may cancel the contest and issue refunds.
Violation of Policies: If a contest is canceled due to rule violations or Fair Play Policy breaches, refunds may not be granted to those involved.
3. Refund Policy
Eligibility for Refunds: Refunds may be issued under the following circumstances:
- Contest cancellation by Next Fantasy Cricket.
- User withdrawal before the contest begins.
- Billing or transaction errors.
Processing Refunds: Refunds will be credited to your Next Fantasy Cricket account balance. You can use these funds for future contests or request a withdrawal in accordance with our withdrawal policy.
Non-Refundable Cases: Refunds will not be provided under the following circumstances:
- Disqualification due to rule violations.
- Losses resulting from contest participation.
- Refund requests made after a contest has started or ended.
4. Withdrawals from Account Balance
Withdrawal Requests: Users can request withdrawals from their account balance, provided they meet the minimum withdrawal amount specified on our platform.
Processing Time: Withdrawal requests are typically processed within 3-5 business days. However, processing times may vary based on your payment provider.
Withdrawal Fees: A nominal processing fee may apply for withdrawals, which will be displayed during the withdrawal process.
5. How to Request a Refund or Cancellation
Contacting Support: If you wish to cancel a contest entry or request a refund, please reach out to our support team at [email protected]. Include relevant details such as your account information, contest details, and reason for the request.
Review & Processing: Our team will review your request and respond within 24-48 hours. Additional information may be required to process your request.
6. Policy Updates
Next Fantasy Cricket reserves the right to modify this Cancellation & Refund Policy at any time. Any updates will be posted on this page, and users are encouraged to review the policy periodically. Continued use of our platform after policy updates constitutes acceptance of the revised terms.
7. Contact Us
If you have any questions or need further assistance, please contact us at [email protected].